Terms and Conditions

Last Updated: 8 November 2025

These Terms and Conditions govern your use of the website operated by 23 Insights Ltd, located at www.23insights.co.uk. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use this website.

1. Company Information

23 Insights Ltd is a company registered in England and Wales under company number 15657803. Our registered office is located at 54 Sun Street, Waltham Abbey, EN9 1EJ, United Kingdom. You may contact us by email at hello[at]23insights.co.uk for any questions relating to these Terms.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the website by any other person. You must not use the website in any way that breaches any applicable local, national, or international law or regulation. You must not transmit any material that is defamatory, offensive, or otherwise objectionable. You must not attempt to gain unauthorised access to the website, its servers, or any connected databases or systems.

3. Intellectual Property Rights

All content published on this website, including but not limited to text, graphics, logos, images, audio, video, and software, is the property of 23 Insights Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent. You may view, download, and print content for personal, non-commercial use only, provided that you do not alter or remove any copyright or proprietary notices.

4. User-Generated Content

If you submit or upload any content to our website, including comments, feedback, or other materials, you grant 23 Insights Ltd a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You confirm that you have the right to submit such content and that it does not infringe the rights of any third party or violate any laws. We reserve the right to remove or edit any user-generated content at our discretion.

5. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal data are governed by our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this website, you consent to the processing of your personal data as described in our Privacy Policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver personalised content. For more information about the types of cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

7. Fees, Payments, and Refunds

If you purchase any services or products through our website, you agree to pay all applicable fees as described at the time of purchase. Prices are listed in GBP and include VAT where applicable, unless otherwise stated. Payment must be made in full at the time of purchase unless otherwise agreed. Refunds are subject to our Refund Policy, which outlines eligibility criteria and procedures for requesting a refund.

8. Subscriptions and Renewals

If you subscribe to any recurring services offered by 23 Insights Ltd, your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date. You may cancel your subscription at any time by following the instructions provided on our website or by contacting us directly. Refunds for cancelled subscriptions are subject to our Refund Policy and may not be issued for partial billing periods unless required by law.

9. Use of Artificial Intelligence (AI) Tools to Access Website Content

You are not permitted to use automated tools, including bots, crawlers, scrapers, or artificial intelligence (AI) systems, to access, extract, copy, or otherwise interact with the content on this website without our prior written consent. This restriction applies to any use of AI models or automated systems to systematically extract, reproduce, or analyse website content for commercial purposes, training datasets, or redistribution. We reserve the right to block or restrict access to any automated systems or users found to be in violation of this clause and may pursue legal remedies for unauthorised use of our intellectual property or data.

10. Service Availability

While we strive to ensure that our website and services are available at all times, we do not guarantee uninterrupted access. We may suspend, withdraw, or restrict access to the website or any part of it for maintenance, updates, or other operational reasons without prior notice. We shall not be liable for any loss or damage arising from such interruptions.

11. Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for your convenience only. We do not endorse or assume responsibility for the content, privacy practices, or availability of any third-party websites. You access such websites at your own risk.

12. Limitation of Liability

The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, 23 Insights Ltd excludes all warranties, representations, and conditions relating to the website and your use of it. We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities, arising out of or in connection with your use of the website or services.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us to attempt to resolve any disputes amicably. Where appropriate, we may suggest mediation or alternative dispute resolution (ADR) methods to reach a mutually acceptable outcome.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website following the posting of changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates.

16. Contact Information

If you have any questions about these Terms and Conditions, or if you wish to contact us for any reason, you may do so by emailing hello[at]23insights.co.uk or writing to our registered office at 54 Sun Street, Waltham Abbey, EN9 1EJ, United Kingdom.