TERMS AND CONDITIONS
Last Updated: 22 October 2026
ABOUT US
This website is owned and operated by 23 Insights Ltd (Company Number 15657803), trading as TWENTY3 ("we", "us", or "our"). TWENTY3 is a UK-based cultural insights and strategy consultancy.
These Terms and Conditions govern your access to and use of this website. Please note that formal consultancy services provided by TWENTY3 to clients are subject to separate client agreements and terms of business.
If you have any questions about these Terms and Conditions, please contact us at:
Email: hello@23insights.co.uk
ACCEPTANCE OF THESE TERMS
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use this website.
We may update these Terms and Conditions from time to time. Any updates will be published on this page together with an updated revision date.
USE OF THIS WEBSITE
You may access and use this website for lawful purposes only. You agree not to:
Use the website in any manner that breaches any applicable local, national, or international law or regulation.
Attempt to gain unauthorised access to any part of the website, server, database, or related systems.
Introduce viruses, trojans, worms, logic bombs, malware, or other technologically harmful material.
Interfere with, damage, or disrupt the normal operation or security of the website.
Use the website in any way that could damage, disable, overburden, or impair its functionality.
We reserve the right to restrict, suspend, or terminate your access to the website without notice if we believe these Terms and Conditions have been violated.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, all content on this website—including but not limited to text, articles, reports, insights, research summaries, graphics, branding, logos, images, audio, video, and overall website design and layout—is the property of 23 Insights Ltd or its licensors and is protected by applicable UK and international intellectual property laws.
You may:
View, download, and print reasonable extracts of website content for your personal, non-commercial use or internal reference only.
You may not:
Reproduce, republish, redistribute, sell, or broadcast website content without prior written permission.
Use any website content for commercial purposes without obtaining a licence or written consent from us.
Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
Create derivative works based on website content without our express prior consent.
AI AND AUTOMATED ACCESS RESTRICTIONS
Without our prior written consent, you must not:
Use automated tools, spiders, bots, crawlers, scrapers, or other automated means to systematically collect, harvest, or extract content or data from this website.
Extract, copy, process, or reproduce any portion of website content for the purpose of training, fine-tuning, or developing artificial intelligence, machine-learning models, or automated algorithms.
Use website content to create datasets, databases, commercial knowledge repositories, or competing services.
Circumvent or attempt to bypass any technical, structural, or mechanical measures designed to protect website content.
Nothing in this section limits activities that are expressly permitted by applicable non-excludable laws.
INFORMATION DISCLAIMER
The content on this website is provided for general information purposes only. While we make reasonable efforts to ensure information is accurate and up to date, we make no representations, warranties, or guarantees, express or implied, regarding the completeness, accuracy, timeliness, or reliability of any content.
Information published on this website does not constitute professional, legal, financial, commercial, research, or business advice. You should not rely on website content as a substitute for obtaining specific advice tailored to your circumstances. Any reliance placed on website content is strictly at your own risk.
WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly at all times. However, we do not guarantee that:
The website, or any content on it, will always be available, uninterrupted, or error-free.
The website will be free from viruses, technical defects, or other harmful components.
We reserve the right to suspend, withdraw, modify, or discontinue all or any part of the website without notice.
THIRD-PARTY LINKS
This website may contain links to third-party websites, platforms, or services (such as Substack or social media platforms). These links are provided for convenience and information only.
We do not control, endorse, or accept responsibility for the content, availability, security, or privacy practices of third-party websites. Your use of any third-party website is governed strictly by that website's own terms and policies.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, 23 Insights Ltd shall not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:
Use of, or inability to use, this website;
Reliance on any information or content contained on this website;
Website interruptions, errors, or technical failures;
Viruses, malware, or other harmful technology transmitted through the website;
Unauthorised access to or alteration of your transmissions or data.
Nothing in these Terms and Conditions shall exclude or limit our liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation; or
Any other liability that cannot be excluded or limited under applicable law.
PRIVACY AND COOKIES
Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, process, and protect your personal data and how we use cookies.
Please review our Privacy Policy for full details.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales.
Any dispute or claim arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
CONTACT
If you have any questions about these Terms and Conditions, please contact us:
TWENTY3
Trading name of 23 Insights Ltd
Company Number: 15657803
Email: hello@23insights.co.uk